Frequently Asked Questions

Before your loan is due, you must submit a payment request online by 2:00 p.m. ET on the business day prior. This allows you to specify how much you wish to pay—minimum, full amount, or partial.

If no payment request is submitted, we may attempt to withdraw the minimum amount due as a courtesy. However, this is not guaranteed — the full amount may be debited instead.

You may choose one of the following:

• Elect to pay the total amount due.
• Elect to pay the minimum amount and extend the loan with a New Contract*
• Elect to pay more than the minimum amount and extend the loan with a New Contract* (payment will initially be applied to the fees and the remainder of the payment will be applied to the principal)

*A New Contract means you are entering into a new loan period, which obligates you to pay the fees associated with your new principal balance at the end of the next pay period.

Payments are debited from your checking account at midnight on your due date. Make sure funds are available to avoid fees.

The minimum amount is simply the fees associated with your current principal balance. For example, if you have borrowed $300, your amount due is $390. The minimum amount you would be required to pay on your due date would be $90.

If your payment is returned as unsuccessful (for instance NSF, Account Frozen or Account Closed), our collections department will contact you to arrange a second attempt to debit the amount. A return item fee of $25 and a late fee of $50 will also be collected with the following debit.

To change your due date, you will need to contact us by phone at (833) 878-3343 or email us at [email protected].